Everything you need to know about our squishies, orders, shipping, and care.
1. Our Squishies
What are Gugubomb squishies made of?
Our Taba squishies are handmade from silicone, with soft, flexible textures designed for satisfying squeezing and tactile play.
Why does my squishy look slightly different from the photos?
Each squishy is handmade, so slight differences in color, shape, and decorative details are normal. Small air bubbles or molding marks may also occur. These variations are not automatically considered defects.
Do all squishies have the same texture and rebound?
No. Softness, stretch, and rebound vary by design, silicone formulation, size, and thickness. Check each product's details before choosing your favorite.
Why does my squishy look flattened after shipping?
Soft silicone may become temporarily compressed during transit. Gently pull and smooth the packaging bag to give your squishy room to recover its shape.
Minor compression that resolves this way is normal. If the shape does not recover or the product appears damaged, please contact us.
Can I play with my squishy outside the bag?
Yes! You can squeeze it inside or outside the packaging. We recommend playing inside the bag when possible to help keep its tacky surface free from dust and lint.
Are the squishies edible or safe to chew?
No. Our squishies are toys, not food. Never eat, chew, or place them in your mouth. Some designs include small decorative parts that may pose a choking hazard. Keep them away from young children and pets.
2. Care & Durability
How do I clean my squishy?
Gently rinse it with clean water when needed, then allow it to air-dry completely. Avoid harsh cleaners, vigorous scrubbing, and excessive heat.
Will my squishy wear out over time?
Yes. Taba squishies naturally experience wear with repeated use, including when squeezed inside the bag. Frequent stretching, strong pulling, or rough handling can affect their shape, surface, and decorative details.
What if my squishy tears or becomes damaged?
Stop using it if the silicone tears or decorative parts become loose. Normal wear and damage caused by excessive force are generally not manufacturing defects. If you suspect a manufacturing defect, contact us with photos for review.
3. Orders & Discounts
Can I order just one squishy?
Absolutely! There is no minimum purchase quantity for regular orders. You can buy one squishy or pick several favorites.
How does the Buy 6, Save 5% offer work?
Purchase 6 or more eligible squishies in one order to receive 5% off automatically. The discount will appear at checkout when your order meets the promotion requirements.
Can I combine multiple discounts?
Discount combinations depend on the offers and their eligibility rules. Any applicable discounts will be shown at checkout before payment.
Can I change or cancel my order?
You can request changes or cancel your order before dispatch. Pre-dispatch cancellations qualify for a full refund to the original payment method.
Email us with your order number as soon as possible. Once your order has shipped, our Return & Refund Policy and applicable consumer rights apply.
4. Shipping & Delivery
Where does Gugubomb ship?
We currently ship to eligible addresses in the United States, Canada, the United Kingdom, and Singapore. Some remote areas may be excluded. Enter your address at checkout to check availability.
How much does shipping cost?
Orders with a merchandise subtotal of $40 USD or more, before discounts and excluding shipping and taxes, qualify for free standard shipping.
For orders below $40 USD, standard shipping costs $8 USD.
How long does delivery take?
In-stock orders are generally processed within 2–3 business days. Standard shipping typically takes another 7–14 business days after dispatch.
Delivery estimates exclude weekends and public holidays and are not guaranteed.
What happens if my order includes a pre-order item?
Pre-order items are expected to be dispatched within 10–20 business days after payment confirmation and may ship sooner if available earlier. Standard shipping then takes approximately 7–14 business days. If your order includes both in-stock and pre-order items, everything ships together once all items are ready. You may cancel before dispatch for a full refund.
Will I need to pay customs duties?
Gugubomb arranges customs clearance and covers applicable import duties for supported destinations. Sales taxes, VAT, and other applicable taxes are handled separately.
If you receive an unexpected customs payment request, please contact us before paying.
How do I track my order?
Once your order ships, we'll email you a tracking number. Tracking updates may take some time to appear.
You can also check your shipment through our Track Order page.
What if I entered the wrong shipping address?
Contact us immediately, before your order ships. Address changes generally cannot be arranged after dispatch.
If a package is returned because of an incorrect address or failed delivery, we can arrange reshipment at the actual additional shipping cost or refund your original payment once the returned package is received and verified, subject to applicable law.
5. Returns & Refunds
Do you accept returns or exchanges?
We generally do not accept change-of-mind returns or exchanges after dispatch, including unwanted gifts or changes in personal preference.
We do review damaged, defective, incorrect, or missing items. Applicable consumer rights, including eligible UK statutory cancellation rights, remain unaffected.
What if my order arrives damaged, incorrect, or incomplete?
Contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number, clear photos, and a continuous unboxing video showing the unopened package and its contents when first opened.
If you don't have an unboxing video, please still contact us. We can review other available evidence, and statutory consumer rights remain unaffected.
Do I need to return a defective item?
Not necessarily. Depending on the issue, we may offer a replacement or refund without requiring a return.
If a return is needed, we'll provide instructions. Gugubomb covers necessary return shipping costs for confirmed defects or errors on our part.
When will I receive my refund?
Approved refunds go back to your original payment method. We aim to process them within 10 business days, subject to any shorter legal deadline. Your payment provider may need additional time to complete the refund.
6. Contact Us
How can I reach Gugubomb Support?
Email us at gugubombsquishy@gmail.com.
For order-related inquiries, please include your order number so we can help you more efficiently.