Last Updated: October 17, 2026
At Gugubomb, we carefully prepare and pack every order to help your squishies arrive safely. Please review our shipping information before placing an order.
1. Shipping Destinations
We currently ship to eligible addresses in the United States, Canada, the United Kingdom, and Singapore.
Some remote or unsupported areas are excluded from our delivery service. Shipping availability is determined by the address entered at checkout.
If no shipping option is available for your address, we are unable to fulfill the order.
2. Shipping Rates & Free Shipping
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Free Standard Shipping: Orders of USD $40 or more.
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Standard Shipping: USD $8 for orders below USD $40.
Available shipping options and final charges will be displayed at checkout.
3. Order Processing Time
In-stock orders are generally prepared and dispatched within 2–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
Processing may take longer during promotional periods, holidays, or other circumstances affecting order fulfillment.
4. Pre-Order Items
Products marked Pre-Order are expected to be dispatched within 10–20 business days after payment confirmation. They may ship earlier if available sooner. This is an estimated dispatch window, not a delivery date. Standard shipping takes an additional 7–14 business days after dispatch.
If an order contains both in-stock and pre-order items, all items will be shipped together once the entire order is ready.
Pre-order items are subject to the same cancellation policy as regular products. You may cancel your order before dispatch and receive a full refund to your original payment method.
5. Estimated Delivery Time
Standard shipping generally takes 7–14 business days after dispatch.
This estimate does not include order processing time or any additional preparation time for pre-order items.
Delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
Estimated delivery times are not guaranteed.
If we are unable to dispatch your order within the promised timeframe, we will contact you with the available options, including agreeing to a revised shipping date or canceling the order for a refund.
6. Customs Duties & Import Charges
Gugubomb arranges customs clearance and covers applicable import duties for shipments to our supported destinations.
Customers are not expected to pay additional import duties upon delivery for shipments covered by this arrangement.
Sales taxes, VAT, and other applicable taxes are handled separately according to the destination and checkout requirements.
If you receive an unexpected request for customs payment, please contact us before making the payment so we can investigate.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after the package has been handed over to the carrier.
If you cannot locate your shipping confirmation, please check your spam or junk folder before contacting us.
8. Shipping Address & Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to update or correct your address, please contact us before your order is dispatched.
Once your package has been handed over to the shipping carrier, we are unable to arrange address changes through our standard shipping process.
If an incorrect or incomplete address provided by the customer results in failed delivery or a returned shipment, the arrangements described in the following section will apply.
9. Failed Delivery & Returned Packages
If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, please contact us for assistance.
Once the returned package has been received and its condition verified, we can assist with one of the following options:
Option 1 — Reshipment
If you would like the order shipped again, we can arrange reshipment to a confirmed delivery address.
The customer is responsible for the actual additional shipping cost. We will confirm the amount before collecting payment and arranging reshipment.
Option 2 — Order Cancellation & Refund
If you do not wish to have the order reshipped, we will cancel the order and refund the original payment to your original payment method once the returned package has been received and verified.
We will not deduct our internal warehouse handling or return processing costs from this refund.
If applicable law requires an earlier refund or a different resolution, those requirements will take precedence.
If the delivery problem was caused by an error on our part, we will arrange an appropriate resolution without charging additional shipping fees.
10. Lost, Damaged or Missing Shipments
If your package appears to be lost in transit, arrives damaged, or contains missing items, please contact us at gugubombsquishy@gmail.com.
For damaged deliveries or missing contents, please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the affected items and packaging.
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A continuous unboxing video beginning with the unopened package and showing its contents upon first opening.
Please retain the original packaging and affected items while your case is being reviewed.
The unboxing video is part of our standard after-sales verification process. Where a video is unavailable, please still contact us so we can investigate using other available evidence. This requirement does not limit applicable statutory consumer rights.
We will review the information and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. Contact Us
For shipping inquiries, address corrections, or delivery assistance, please contact:
Gugubomb Support
Email: gugubombsquishy@gmail.com
Please include your order number whenever possible.