Last Updated: October 17, 2026
At Gugubomb, every squishy is handmade and carefully inspected before shipment. We want you to enjoy your purchase and understand how returns, refunds, and product-related concerns are handled.
Please review this policy before placing an order.
1. Handmade Products & Quality Standards
Our Taba squishies are handmade using silicone materials. Slight variations in color, shape, texture, and decorative details are natural characteristics of the handmade process.
Minor molding marks, small air bubbles, and differences in color blending may occur and are not automatically considered manufacturing defects.
Each product is inspected before shipment. If you believe an item has a genuine manufacturing defect or differs materially from its description, please contact us for assistance.
2. General Return & Exchange Policy
Due to the handling characteristics of Taba squishies and the wear that may occur during use, we generally do not accept change-of-mind returns or exchanges after an order has been dispatched.
This includes requests based solely on personal preference, unwanted gifts, a change of plans, or a decision that the product is no longer needed.
Please review your order carefully before purchasing.
We will review concerns involving damaged, defective, incorrect, or missing items.
This policy does not limit any applicable statutory consumer rights. Additional cancellation rights for eligible UK orders are explained in the final section of this policy.
3. Order Cancellation Before Shipment
You may cancel your order for any reason before it has been dispatched.
This applies to both in-stock and pre-order items.
To request cancellation, please contact gugubombsquishy@gmail.com with your order number as soon as possible.
Once cancellation is confirmed, a full refund will be issued to your original payment method.
After an order has been dispatched, our general change-of-mind return restrictions apply, subject to any statutory cancellation rights.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, contains an incorrect item, is missing an item, or appears to have a manufacturing defect, please contact us as soon as possible, preferably within 48 hours of delivery.
Unboxing Video Requirement
Please record a clear, continuous unboxing video when receiving your order.
The video should:
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Begin with the original package before it is opened.
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Show the package being opened for the first time.
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Clearly show the products and their condition upon opening.
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Remain continuous, without cuts or interruptions.
A complete unboxing video is required as part of our standard after-sales verification process for delivery-related damage, incorrect items, and missing contents.
When contacting us, please provide your order number, a description of the issue, the unboxing video, and relevant photographs.
If a video is unavailable, please still contact us. We may request other evidence or investigate the circumstances further. The absence of a video does not automatically remove any statutory rights or remedies for defective or misdescribed goods.
After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.
Where an issue is confirmed to be our responsibility, Gugubomb will cover the necessary shipping costs associated with the agreed resolution.
5. Return / Exchange Process
Step 1 — Contact Our Support Team
Email gugubombsquishy@gmail.com with:
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Your order number.
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A brief explanation of the issue.
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Clear photographs of the affected product.
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A continuous unboxing video for delivery-related claims.
Step 2 — Review & Return Instructions
Our support team will review the information and confirm the next steps.
Depending on the circumstances, we may arrange a replacement or refund without requiring the original product to be returned.
If a return is necessary, we will provide the designated return address and instructions.
Please contact us before sending any items back. This requirement does not prevent customers from exercising applicable statutory cancellation rights.
Step 3 — Return the Product (If Required)
If we request a physical return:
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Follow the return instructions provided by our support team.
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Pack the product securely to prevent damage during transit.
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Use a trackable shipping service and retain proof of shipment.
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Send the item within the timeframe communicated by our team, subject to applicable statutory deadlines.
For verified manufacturing defects, incorrect items, or errors on our part, Gugubomb will cover necessary return shipping costs where a return is required.
Step 4 — Inspection & Resolution
Once the returned product has been received, we will inspect its condition and review the case.
We will notify you of the outcome and arrange the applicable refund or replacement.
If additional information is required, our support team will contact you.
6. Product Wear & Damage From Use
Taba squishies are designed for squeezing and tactile play, but they are not indestructible.
Repeated squeezing, stretching, strong pulling, rough handling, and improper cleaning may gradually affect the material, surface finish, or decorative details.
The rate of wear depends on how frequently and intensely the product is handled.
Normal wear, accidental damage, and damage caused by improper use or excessive force are generally not considered manufacturing defects.
Please follow the care instructions provided on the relevant product page.
This section does not exclude claims involving genuine manufacturing defects or other rights protected by applicable law.
7. Refunds
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days, subject to any shorter deadline or other requirements under applicable law.
Your bank or payment provider may require additional time to display the funds in your account.
If a physical return is required, the applicable refund timing will depend on the return process and relevant legal requirements.
8. Undeliverable & Returned-to-Sender Orders
If a shipment is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, please refer to our Shipping Policy.
Once the returned package has been received and verified, you may choose to:
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Arrange reshipment by paying the actual additional shipping cost; or
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Cancel the order and receive a refund of the original payment to your original payment method.
We do not deduct internal warehouse handling or return processing costs from refunds under this arrangement.
Any earlier refund obligations or other remedies required by applicable law will take precedence.
9. General Conditions
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Please contact our support team before arranging a return so we can provide the appropriate instructions.
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Return addresses are provided individually after the request has been reviewed.
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Products must be securely packaged when a physical return is required.
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Products damaged through improper use or excessive handling are generally not eligible for voluntary returns or exchanges.
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Please retain your original packaging, photographs, and unboxing video until any delivery-related concern has been resolved.
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These conditions do not override statutory cancellation rights or remedies for faulty, damaged, or misdescribed goods.
10. Contact Us
For returns, refunds, exchanges, or product-related concerns, please contact:
Gugubomb Support
Email: gugubombsquishy@gmail.com
Please include your order number whenever possible.
11. United Kingdom — Statutory Return & Cancellation Rights
This section applies to eligible orders delivered to customers in the United Kingdom and explains their statutory cancellation rights.
11.1 Right to Cancel
For eligible online purchases, UK customers generally have the right to cancel an order without giving a reason within 14 days after receiving the goods.
The statutory cancellation period begins when the contract is made and normally expires 14 days after the customer, or a person nominated by the customer, receives the goods.
To exercise this right, email gugubombsquishy@gmail.com with your order number and a clear statement that you wish to cancel.
You do not need to provide a reason or obtain our discretionary approval to exercise a valid statutory cancellation right.
11.2 Return Process
After notifying us of cancellation:
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Contact our support team to obtain the appropriate return address and instructions.
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Send the goods back within 14 days after notifying us of cancellation.
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Use a trackable shipping method and retain proof of shipment.
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Pack the products securely to protect them during return transit.
The statutory cancellation deadline is met by sending your cancellation notice within the applicable cancellation period.
11.3 Return Shipping Costs
For change-of-mind cancellations under the statutory cancellation right, customers are responsible for arranging and paying the direct cost of returning the goods.
If the product is faulty, incorrect, or otherwise requires a remedy under applicable consumer protection law, return shipping arrangements will be handled separately.
11.4 Condition of Returned Goods
Customers may inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning.
If handling goes beyond what is necessary for this purpose and reduces the value of the goods, a lawful deduction for diminished value may apply.
11.5 Refunds
For valid statutory cancellations, we will refund the eligible purchase amount, including the original standard delivery charge where required by law.
If a customer selected a delivery service more expensive than our least expensive standard delivery option, the additional cost of that upgraded service is not required to be refunded.
Refunds will be issued without undue delay and within the applicable statutory timeframe, generally no later than 14 days after we receive the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.
Where no goods were supplied, the applicable refund deadline runs from notification of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.
11.6 Faulty or Misdescribed Goods
The statutory cancellation rights described above are separate from any legal remedies available for faulty, damaged, or misdescribed goods.
Our general return restrictions and unboxing video requirements do not limit those statutory remedies.
11.7 UK Cancellation Notice
To cancel an eligible UK order, you may email us with the following information:
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Order number.
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Name used for the order.
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Email address associated with the order.
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A clear statement that you wish to cancel the purchase.
You may use the statutory model cancellation form where applicable, but its use is not mandatory.
Contact: gugubombsquishy@gmail.com
Nothing in this policy affects your statutory consumer rights.